Refund & Cancellation

Scope

This policy explains when payments made to Rama Wood Crafts can be cancelled or refunded. Because our work is made to order and manufactured to your specific measurements and chosen finishes, refund terms differ from those for off-the-shelf goods.

Cancelling before manufacturing begins

If you cancel after paying a booking advance but before manufacturing has started, the advance is refundable less any design, measurement or consultation work already carried out. We will set out these deductions clearly before processing the refund.

Cancelling after manufacturing begins

Once materials have been cut and manufacturing has begun, the work is specific to your space and cannot be resold. In this case, amounts paid are non-refundable to the extent of the material and labour costs already incurred. Any remaining balance will be refunded.

Completed and installed orders

Orders that have been delivered and installed are not eligible for refund on the basis of a change of mind. If there is a defect in materials or workmanship, it is covered under the warranty set out in our Terms & Conditions and we will repair or replace the affected item.

Consultation fees

Where a consultation or design fee has been charged separately, it is refundable if the appointment is cancelled at least [NUMBER] hours in advance. If you go on to place an order, the consultation fee is adjusted against your project value.

Duplicate or incorrect payments

If you are charged twice for the same payment, or pay an incorrect amount through the payment portal, contact us with the transaction reference and the difference will be refunded in full.

How to request a refund

Email ramawood.ldh@gmail.com with your name, phone number, payment reference and the reason for the request, or call us at +91 98885 04768. We will acknowledge your request within [NUMBER] working days.

Refund timelines

Approved refunds are processed to the original payment method. Once we initiate the refund, it typically reaches your account within 5 to 10 working days, depending on your bank or card issuer. We will share the refund reference once processed.

Last updated: 31 July 2026